Mike called and stated the time he would be arriving. This was within 16 hours from the time of our first call. This was great turnaround for an AC repair in July. I talked to another tech from a different company and he stated there could be a 2 weeks delay before he could address our problem. Mike was very polite and knowledgeable. He knew what to do to correct the air circulation problem within one part of our house. GREAT job!