Are you looking to hire an HVAC repairman that you can grow a business relationship with?
Perhaps you’ve moved into a new city/state and need to find one just as reliable as the HVAC expert you had prior to the move.
Maybe you’re sick of having a different person show up at your door every single time there’s a problem with your system.
Whatever the case might be, there are several questions you can ask these services in order to find the right fit. Use these questions to filter down and find an HVAC repair contractor that you’ll be satisfied with.
1. How Long Have You Been in Business?
You want to make sure that you’re working with a company that’s been through years of servicing their communities.
Only they will have the experience and know-how to A) get the job done right the first time and B) provide you with excellent customer service.
However, they shouldn’t be automatically removed from your list if their answer is anything under a decade. For all you know, the owner of the new company could have 30 years of HVAC experience.
For that reason, it’s important to find out what kind of experience they have. Do they have requirements of service years for the people they hire? What kind of onboard training do they put their repairman through?
An HVAC service that trains its own staff is a service that you can trust. Be sure to work only with those that invest in their repairmen.
2. Are You Licensed?
You might not have realized it, but any HVAC or refrigeration tech employee in the state of North Carolina are required to be certified.
In fact, in order to become a certified HVAC expert in NC, you need to complete an HVAC training course, complete a certain amount of service hours, and pass the Refrigeration Contractor’s Exam.
In other words, it’s not a profession that you can just be handed. Still, there are some companies out there that may try.
Because of that, it’s important that you ask if their service (and all their workers) are certified. This will ensure that you’re working with a trusted HVAC service!
3. Do You Have References?
One of the best things about attempting to hire a professional service of any kind is that they (should) have testimonials.
If their service is really exceeding people’s expectations, then they won’t be shy about connecting you to those clients to hear it for yourself.
That’s why it’s important for you to simply ask whether the service has a reference or two that you can reach out to. Don’t worry: if they have satisfied customers, they won’t hesitate to hand you their information.
References are prior or current clients of a business who have granted that company permission to hand out their contact information to speak on behalf of that business’s service and production.
4. What Would You Recommend for My Current Issue?
It’s not likely that you’re reading this article as a preemptive measure. There’s something wrong with your HVAC system that needs to be fixed.
However, you might not know what exactly is wrong with it. After all, you’re not the HVAC expert, they are.
This is actually a good thing. It allows you to get a sneak peek at the service’s willingness to offer you help.
Be sure to reach out to them, tell them what you’re hearing/seeing, and ask them what they’d recommend for your particular system.
Companies of integrity will tell you their best guess and be transparent about what that might cost if it turns out to be the problem that needs to be fixed.
5. Do You Have Insurance?
There are actually two questions here balled up into one category. They are: 1) Do you have insurance? and 2) Can I see the details of it?
Don’t ever take a company’s word for their insurance coverage. It could backfire on you in a big way if things go south.
The insurance is to protect both you and the repairman doing the job. It prevents you from being on the hook for thousands of dollars in damages if the repairman makes a mistake.
As long as the service you hire has that level of insurance, then you’re in the clear.
6. How Can I Pay for Your Service?
This is the most valuable and important question of all. Second only, perhaps, to the question of “how much will this cost?”.
But before you’ve even been given the final total, be sure to ask how you can pay for whatever bill amount you’re given.
Some might have a payment plan for certain repairs that cost above a certain tier of pricing. That payment plan will most likely require you to apply for a financing loan through their line of credit.
However, some repairs might be as simple as paying online through the company’s website.
There isn’t a correct answer, here. What matters is that you’re comfortable with the method of paying for their service. As long as that’s the case, the business relationship can continue to grow!
Find the HVAC Repair Contractor for Your Needs!
Now that you’ve seen the many questions to ask your desired HVAC repair contractor, it’s time to find the right service for the job.
Be sure to read this article entitled “The Ultimate HVAC Troubleshooting Guide“. There you’ll find answers to all the most common questions.
For more inquiries, please feel free to reach out via our contact us page and we’ll be happy to assist you further!